Frequently Asked Questions

Authenticity

Are all items on HYCHIC authentic?

Yes. Every item sold on HYCHIC is 100% authentic. All products go through a thorough verification process before being listed for sale. We stand behind every item with our Authenticity Guarantee.

How do you verify authenticity?

Our team of experts inspects each item for authenticity markers including hardware, stitching, materials, serial numbers, and brand-specific details before listing.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, encrypted payment system. We never store your card details.

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary by destination. You will receive a tracking number once your order has shipped.

Do you ship internationally?

Yes, HYCHIC ships worldwide. International delivery times and any applicable customs duties are the responsibility of the buyer.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in original condition. Please review our full Return & Refund Policy for details.